I had a dispute with Impersonation of eToro AUS Capital Limited (ownerdiary-ki.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast support response|Regular platform improvements|Good analytical tools|Segregated accounts
Cons: Spreads widen during volatile periods|Some tools only available on higher tiers