Imperial Capital has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I want to warn everyone about Imperial Capital. They have been flagged by Financial Conduct Authority as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.
Cons: Lost entire investment|Reported to authorities|Unresponsive
I referred a friend to Imperial Capital from a blog post comparing services. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Educational resources|Demo account available
Cons: Email notifications too frequent
What really bothers me about Imperial Capital is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them while looking for alternatives to my previous provider and I fell for the polished exterior. Never again.
Pros: Fast execution|Real-time alerts|Full transparency
Cons: Search feature is basic|Limited demo account features
The mobile app from Imperial Capital is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Professional team|Wide product range|Competitive fees
Cons: No live chat on mobile|Alert system is basic
Imperial Capital locked my account without warning and demanded documents I had already submitted. since mid-2025 later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Educational resources|Demo account available
Cons: Limited ETF selection
The platform itself is okay, but the customer service at Imperial Capital is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Stable platform|Professional team|Reliable uptime|Clear documentation
Cons: Mobile app could be improved|Slow to add new assets
I gave Imperial Capital a fair chance. After for a few weeks now of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Clear documentation|Easy withdrawals|Regular updates
Cons: No live chat on mobile
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Imperial Capital recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Market news feed|Competitive fees|Excellent charting|Reliable uptime
Cons: Account statements could be more detailed|No integrated tax optimization
Imperial Capital has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Dedicated account manager|Regular platform improvements
Cons: Cannot customize dashboard fully|Help articles are sometimes vague
Do not use Imperial Capital for anything serious. I used them since early this year for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Social trading features|Easy to use platform|API access
Cons: Website design could be more modern|Email notifications too frequent