HIS Commodities has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 852 3019 9408, 852 3693 1479, fax 852 3014 3776
Addresses: Hong Leong Industrial Complex 4 Wang Kwong Road Kowloon Bay Kowloon Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.hiscommodities.com.
Customer support at HIS Commodities seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Professional team|Portfolio tracking tools|Clean UI|Tax reports included
Cons: Email notifications too frequent
HIS Commodities has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Dedicated account manager|Regular platform improvements
Cons: Desktop app not available on Linux|Charting tools need more indicators
Do not be fooled by the professional-looking website. Behind the scenes, HIS Commodities is disorganized and incompetent. I found them through a forum discussion and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Multi-currency support|Risk management tools|Instant funding|Fast deposits
Cons: No live chat on mobile|Withdrawal takes 1-2 business days
HIS Commodities advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Regular platform improvements|Personal attention
Cons: No phone support on weekends|Limited cryptocurrency options