Hentsch & MǬller (Hong Kong) Ltd has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: 60 Mody Road Tsim Sha Tsui East Kowloon Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.hentsch-muller.com.
I experienced a security concern with my Hentsch & MǬller (Hong Kong) Ltd account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Multiple order types|Multi-currency support|Full transparency|Dedicated account manager
Cons: Minimum deposit could be lower|No fractional shares
Hentsch & MǬller (Hong Kong) Ltd had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Dividend tracking|Portfolio tracking tools
Cons: Mobile app could be improved|No fractional shares
Customer support at Hentsch & MǬller (Hong Kong) Ltd seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Multi-device support|Detailed reporting|Clean UI|Competitive fees
Cons: Alert system is basic|Help articles are sometimes vague
Hentsch & MǬller (Hong Kong) Ltd has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Clean UI|Two-factor authentication|Easy withdrawals
Cons: No live chat on mobile
My card was charged twice by Hentsch & MǬller (Hong Kong) Ltd on the same day. I had to dispute it with my bank. Hentsch & MǬller (Hong Kong) Ltd then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Regular updates|Demo account available|Clean UI
Cons: Would like more payment methods|Currency conversion fee exists
After for close to eighteen months with Hentsch & MǬller (Hong Kong) Ltd I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Instant funding|No hidden fees|Social trading features|Quick verification
Cons: Charting tools need more indicators|No phone support on weekends