Investment Companies

Grayscale-Group

1.5 (11 reviews)
🇨🇦 Canada
Visit Website
1.5
11 reviews
5
0
4
0
3
0
2
5
1
6

About Grayscale-Group

Grayscale-Group has been flagged by British Columbia Securities Commission for "Unregistered/Unlicensed entity offering financial products or services". (no relation to Grayscale Operating, LLC dba Grayscale Investments) This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.

Customer Reviews

Write a Review

Not fit for purpose

A
Amy O.
3 weeks ago

I joined Grayscale-Group after hearing about them at a conference and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.

Pros: Personal attention|Real-time alerts

Cons: Search feature is basic

Regulatory warning exists for this firm

L
Laura W.
2 months ago

I looked into Grayscale-Group and found they appear in the regulatory warnings database. British Columbia Securities Commission has issued a notice about this firm. Whether this is a misunderstanding or a serious concern, the fact remains that proper due diligence is essential. Always verify the regulatory status of any company before investing your hard-earned money.

Pros: Information is publicly available for verification

Cons: Flagged by international regulators|Due diligence required

Look elsewhere - many better options

W
William R.
3 months ago

After for close to eighteen months with Grayscale-Group I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.

Pros: Low minimum deposit|Quick verification|Good analytical tools

Cons: Some tools only available on higher tiers|Email notifications too frequent

Zero accountability

G
Grace D.
3 months ago

I closed a profitable position at Grayscale-Group and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.

Pros: Social trading features|Responsive team|Easy to use platform

Cons: Account statements could be more detailed

They blocked me after I invested

L
Lisa L.
4 months ago

Tried to withdraw my funds from Grayscale-Group and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.

Pros: Initially responsive customer service

Cons: Withdrawal fees demanded|Communication cut off|Not authorized

Impossible to reach anyone

M
Marcus E.
5 months ago

Do not use Grayscale-Group for anything serious. I used them for a couple of months now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.

Pros: API access|Fast deposits

Cons: Withdrawal takes 1-2 business days

Proceed with extreme caution

F
Frank E.
6 months ago

I was about to invest with Grayscale-Group but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. British Columbia Securities Commission has actually issued a warning about this firm. Thank goodness I checked before sending any money.

Cons: Flagged by British Columbia Securities Commission|Cannot verify credentials

Password reset broken for weeks

M
Max K.
9 months ago

I am in a dispute with Grayscale-Group over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.

Pros: No hidden fees|Economic calendar

Cons: Withdrawal takes 1-2 business days

They have truly outdone themselves in incompetence

L
Lily R.
11 months ago

Where do I even begin with Grayscale-Group? for about three months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.

Pros: Economic calendar|Clear documentation|Great customer service|Dividend tracking

Cons: Limited demo account features|Website design could be more modern

Commission structure changed retroactively

I
Isaac A.
11 months ago

I had high hopes for Grayscale-Group through a podcast recommendation, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.

Pros: Transparent fees|Market news feed

Cons: No dark mode on mobile|Some tools only available on higher tiers