Granite Trust Financial has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Opened my account with Granite Trust Financial after reading several online reviews and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Good mobile app|High security standards|Helpful community forum|Easy to use platform
Cons: Limited ETF selection|Spreads widen during volatile periods
The reporting at Granite Trust Financial is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Instant funding|Quick verification
Cons: Charting tools need more indicators
Granite Trust Financial had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Transparent fees|Regular updates|Helpful community forum
Cons: None so far|Would like more payment methods
After using Granite Trust Financial since I opened my account last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Regular updates|Multi-currency support|Good mobile app|Clean UI
Cons: No phone support on weekends|Wait times can be long during peak hours
I was about to invest with Granite Trust Financial but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Markets Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
The onboarding at Granite Trust Financial was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Dedicated account manager|Tax reports included
Cons: Slow to add new assets|Help articles are sometimes vague
Granite Trust Financial changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Fast execution|High security standards
Cons: Wish they had more educational resources|Wait times can be long during peak hours
Do not use Granite Trust Financial for anything serious. I used them since last summer for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Real-time alerts|Transparent fees
Cons: No live chat on mobile|Onboarding videos are outdated
I opened an account with Granite Trust Financial for roughly four months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Clear documentation|Educational resources
Cons: Mobile app could be improved|Wish they had more educational resources
If you are reading this considering Granite Trust Financial - run. I wish I had read more negative reviews from a blog post comparing services. I thought the positive ones were real. Maybe some are. My experience over for about five months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Market news feed|Great customer service|Risk management tools
Cons: No crypto staking|Mobile app could be improved