Genius Investments

I trusted Genius Investments with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.

Customer support at Genius Investments seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.

I had a dispute with Genius Investments and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Genius Investments said it was market conditions. Same news, another broker filled me properly. They are not honest.

The spread at Genius Investments is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after a trusted YouTuber reviewed them and initially thought the platform was good - until I started trading seriously.

After spending since early this year trying to make Genius Investments work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.

Do not believe the bonus offer from Genius Investments. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited from a blog post comparing services and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.

I am in a dispute with Genius Investments over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.

The mobile app from Genius Investments is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.

The so-called education at Genius Investments is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for the past six months thinking they would help me learn.