Cryptocurrency Exchanges

Gemini

1.8 (15 reviews)
🇺🇸 United States, New York
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1.8
15 reviews
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About Gemini

Regulated US cryptocurrency exchange founded by the Winklevoss twins, known for compliance and security focus.

Customer Reviews

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Works fine but fees could be better

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Nicole N.
10 months ago

I've been using Gemini for about a year. It works well for basic buying and selling. The app is clean and easy to navigate. My main complaint is the fee structure - the spread on buy/sell is quite wide and there are additional fees on deposits. For frequent traders, costs add up.

Pros: Clean app, easy to use

Cons: High fees, wide spread on trades

Account frozen without explanation

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Johnny H.
10 months ago

Had a reasonable experience with Gemini for months until my account was suddenly restricted without clear explanation. It took three weeks and dozens of support tickets to get it resolved. Apparently it was a routine compliance check but the lack of communication was unacceptable. My funds were inaccessible during this time.

Pros: Works fine when your account is active

Cons: Random account freezes, terrible communication during issues

Terrible in every aspect

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Peter S.
11 months ago

Where do I even begin with Gemini? since the beginning of the year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.

Pros: Intuitive for beginners|Customizable dashboard|Real-time alerts|API access

Cons: Limited demo account features

Phone line always busy

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Courtney C.
11 months ago

The so-called education at Gemini is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for nearly two years thinking they would help me learn.

Pros: Comprehensive tools|Easy to use platform|Economic calendar|Good mobile app

Cons: Minimum deposit could be lower

Impossible to get real help

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Peter S.
11 months ago

I referred a friend to Gemini after doing extensive research. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.

Pros: Fast execution|Clear documentation|Wide product range|Easy withdrawals

Cons: Nothing significant|Website design could be more modern