Galaxy Stock Trade has been flagged by Commodity Futures Trading Commission for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
KYC with Galaxy Stock Trade is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Risk management tools|Real-time alerts
Cons: Nothing significant
Opened my account with Galaxy Stock Trade through a financial advisor and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Real-time alerts|Detailed reporting|Great customer service
Cons: Would like more payment methods
Customer support at Galaxy Stock Trade seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Detailed reporting|Fast deposits|Easy withdrawals
Cons: Mobile app could be improved|Minimum deposit could be lower
Galaxy Stock Trade has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Easy withdrawals|Tax reports included|High security standards
Cons: Currency conversion fee exists|No integrated tax optimization
The hidden fees at Galaxy Stock Trade are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Regular platform improvements|Social trading features|Excellent charting|Segregated accounts
Cons: None so far|No live chat on mobile