FxCape (fxcape.net) has been flagged by ASIC (Australia) for "Unlicensed". Financial Conduct Authority warning: https://www.fca.org.uk/news/warnings/fxcape
Phones: +44208097144
Addresses: Tower 42 EC2N 1HQ The City of London UK; Wai Fung Plaza 664 Nathan Road Mongkok Kowloon Hong Kong; Media One Tower 85 Al Falak Dubai This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.fxcape.net.
I requested my data from FxCape (fxcape.net) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Professional team|Segregated accounts|Low minimum deposit
Cons: Limited demo account features|Mobile app could be improved
I opened an account with FxCape (fxcape.net) for just over a year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Wide product range|Professional team|Good analytical tools
Cons: Live chat only during business hours|Cannot customize dashboard fully
I am in a dispute with FxCape (fxcape.net) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Tax reports included|Great customer service|Automated trading options
Cons: Limited ETF selection|Limited cryptocurrency options
FxCape (fxcape.net) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Copy trading available|Educational resources|Clear documentation|Clean UI
Cons: Help articles are sometimes vague
The mobile app from FxCape (fxcape.net) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Smooth onboarding|Detailed reporting
Cons: No fractional shares|Minor UI glitches occasionally
Where do I even begin with FxCape (fxcape.net)? for over three years of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Fast deposits|Customizable dashboard|Good analytical tools
Cons: Charting tools need more indicators
Do not believe the bonus offer from FxCape (fxcape.net). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after comparing multiple platforms and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Quick verification|Transparent fees
Cons: Limited demo account features|Mobile app could be improved
I have been trying to close my account with FxCape (fxcape.net) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Low minimum deposit|Transparent fees
Cons: Help articles are sometimes vague