FX Retailer (chasegain.online) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: chasegain.online.
I experienced a security concern with my FX Retailer (chasegain.online) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: No hidden fees|Market news feed|Fast support response
Cons: Live chat only during business hours
Where do I even begin with FX Retailer (chasegain.online)? for a couple of months now of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Real-time alerts|Full transparency|Tax reports included|Wide product range
Cons: Nothing significant
The spread at FX Retailer (chasegain.online) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through my accountant's suggestion and initially thought the platform was good - until I started trading seriously.
Pros: Reliable uptime|Risk management tools
Cons: Desktop app not available on Linux|Help articles are sometimes vague
I trusted FX Retailer (chasegain.online) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Regular platform improvements|Wide product range|Copy trading available
Cons: Charting tools need more indicators
Customer support at FX Retailer (chasegain.online) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Market news feed|Great customer service
Cons: Account statements could be more detailed|Withdrawal takes 1-2 business days