FX Retailer (chasegain.online) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: chasegain.online.
FX Retailer (chasegain.online) advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Professional team|Educational resources
Cons: Would like more payment methods
After spending for nearly two years trying to make FX Retailer (chasegain.online) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Regular updates|Professional team|Competitive fees|Easy withdrawals
Cons: Website design could be more modern|Limited cryptocurrency options
Do not believe the bonus offer from FX Retailer (chasegain.online). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited from a review site like this one and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Economic calendar|Easy to use platform|Quick verification|Detailed reporting
Cons: Onboarding videos are outdated
If you are reading this considering FX Retailer (chasegain.online) - run. I wish I had read more negative reviews through a financial advisor. I thought the positive ones were real. Maybe some are. My experience over for a couple of months now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Transparent fees|Helpful community forum
Cons: No live chat on mobile
After for over a year with FX Retailer (chasegain.online), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Reliable uptime|Responsive team|Fast deposits
Cons: Email notifications too frequent|Inactivity fee applies after 12 months
Do not be fooled by the professional-looking website. Behind the scenes, FX Retailer (chasegain.online) is disorganized and incompetent. I found them after doing extensive research and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Responsive team|Dedicated account manager|Fast support response|Multi-currency support
Cons: Mobile app could be improved|Help articles are sometimes vague
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. FX Retailer (chasegain.online) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Professional team|Tax reports included|Good mobile app|Fast deposits
Cons: Onboarding videos are outdated
I had a dispute with FX Retailer (chasegain.online) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Clean UI|Multiple order types|Portfolio tracking tools
Cons: Would like more payment methods|Limited social trading features
My withdrawal from FX Retailer (chasegain.online) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for just over a year of being strung along.
Pros: Copy trading available|Clean UI|Portfolio tracking tools|Easy to use platform
Cons: Mobile app could be improved|Limited cryptocurrency options
FX Retailer (chasegain.online) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Market news feed|Dedicated account manager|Instant funding
Cons: Email notifications too frequent|Help articles are sometimes vague