Customer support at FTMX Global (ftmxglobal.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Smooth onboarding|Wide product range|Reliable uptime
Cons: Wait times can be long during peak hours|Account statements could be more detailed