fr.xpoken.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: fr.xpoken.com.
KYC with fr.xpoken.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Full transparency|Helpful community forum|No hidden fees
Cons: Minor UI glitches occasionally|Withdrawal takes 1-2 business days
I gave fr.xpoken.com a fair chance. After for a couple of months now of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Fast support response|Good mobile app
Cons: Live chat only during business hours
fr.xpoken.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Segregated accounts|Competitive fees|Customizable dashboard
Cons: Help articles are sometimes vague|Mobile app could be improved
After for a few weeks now with fr.xpoken.com I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Risk management tools|Helpful community forum|Demo account available
Cons: Minimum deposit could be lower|Alert system is basic
If you are reading this considering fr.xpoken.com - run. I wish I had read more negative reviews after hearing about them at a conference. I thought the positive ones were real. Maybe some are. My experience over for about five months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Dividend tracking|Full transparency|Competitive fees|Two-factor authentication
Cons: No integrated tax optimization
I closed a profitable position at fr.xpoken.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Smooth onboarding|Economic calendar|Multi-device support|Easy to use platform
Cons: Inactivity fee applies after 12 months|No crypto staking
I wanted to transfer my portfolio from another broker to fr.xpoken.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multiple order types|Clean UI
Cons: None so far
The mobile app from fr.xpoken.com is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Professional team|Fast support response|Regular platform improvements|Transparent fees
Cons: No dark mode on mobile|Desktop app not available on Linux
Customer support at fr.xpoken.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Intuitive for beginners|Portfolio tracking tools
Cons: Mobile app could be improved
The spread at fr.xpoken.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them when my bank disappointed me and I searched for alternatives and initially thought the platform was good - until I started trading seriously.
Pros: Dedicated account manager|Stable platform|High security standards|Easy to use platform
Cons: Alert system is basic|Email notifications too frequent