Folio Vertex (foliovertex.com)

I am in a dispute with Folio Vertex (foliovertex.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.

After since the beginning of the year with Folio Vertex (foliovertex.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.

The platform at Folio Vertex (foliovertex.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since early this year of dealing with this, I have had enough.

Folio Vertex (foliovertex.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.

Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Folio Vertex (foliovertex.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.

After for a few weeks now with Folio Vertex (foliovertex.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.

Folio Vertex (foliovertex.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.

Do not use Folio Vertex (foliovertex.com) for anything serious. I used them since last summer for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.

After using Folio Vertex (foliovertex.com) for close to eighteen months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Folio Vertex (foliovertex.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.