Flex Traders (flex-traders.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: clientzone.flex-traders.com.
I referred a friend to Flex Traders (flex-traders.com) after hearing about them at a conference. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Real-time alerts|Excellent charting|Demo account available
Cons: Account statements could be more detailed
The platform itself is okay, but the customer service at Flex Traders (flex-traders.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Stable platform|Tax reports included
Cons: Limited ETF selection|Would like more payment methods
I am in a dispute with Flex Traders (flex-traders.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Market news feed|Multiple order types|Easy withdrawals|Segregated accounts
Cons: Live chat only during business hours
I opened an account with Flex Traders (flex-traders.com) for over a year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Personal attention|Dedicated account manager|Economic calendar|Good mobile app
Cons: Account statements could be more detailed
Flex Traders (flex-traders.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Wide product range|Easy to use platform|Fast support response
Cons: Limited ETF selection
I had a dispute with Flex Traders (flex-traders.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast execution|Instant funding
Cons: Some tools only available on higher tiers|Live chat only during business hours
Flex Traders (flex-traders.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multiple order types|Low minimum deposit|Stable platform|Risk management tools
Cons: Spreads widen during volatile periods|Minimum deposit could be lower
I joined Flex Traders (flex-traders.com) through a financial advisor and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Intuitive for beginners|Good analytical tools
Cons: No phone support on weekends
I found Flex Traders (flex-traders.com) after my brother mentioned them and the initial impression was positive. But for close to eighteen months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Stable platform|Instant funding
Cons: Wait times can be long during peak hours
After for a few weeks now with Flex Traders (flex-traders.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Regular platform improvements|No hidden fees|Low minimum deposit
Cons: Minimum deposit could be lower|None so far