First Signal (firstsignal.one) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: firstsignal.one.
I had a dispute with First Signal (firstsignal.one) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Excellent charting|High security standards
Cons: Would like more payment methods|Help articles are sometimes vague
I found First Signal (firstsignal.one) after a family member had a good experience and the initial impression was positive. But for just over a year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Tax reports included|Good mobile app|Demo account available|Comprehensive tools
Cons: No fractional shares|Some tools only available on higher tiers
If you are reading this considering First Signal (firstsignal.one) - run. I wish I had read more negative reviews when my bank disappointed me and I searched for alternatives. I thought the positive ones were real. Maybe some are. My experience over since I retired last year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Two-factor authentication|Clear documentation
Cons: Limited cryptocurrency options|Limited ETF selection
The platform itself is okay, but the customer service at First Signal (firstsignal.one) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Easy withdrawals|Excellent charting|Responsive team
Cons: No integrated tax optimization
First Signal (firstsignal.one) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Demo account available|Dedicated account manager|Good mobile app
Cons: Search feature is basic|Withdrawal takes 1-2 business days
KYC with First Signal (firstsignal.one) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Social trading features|Comprehensive tools|Fast deposits
Cons: Onboarding videos are outdated
I am in a dispute with First Signal (firstsignal.one) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Professional team|Market news feed
Cons: Nothing significant
After spending for the past six months trying to make First Signal (firstsignal.one) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Real-time alerts|Customizable dashboard|Two-factor authentication|Good analytical tools
Cons: Wait times can be long during peak hours|No live chat on mobile
First Signal (firstsignal.one) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Easy to use platform|Wide product range|Low minimum deposit|Multi-device support
Cons: Limited demo account features