fidelitycapitals has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Customer support at fidelitycapitals seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Easy withdrawals|Reliable uptime|Risk management tools
Cons: Cannot customize dashboard fully|No live chat on mobile
I had high hopes for fidelitycapitals after seeing their ad online, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Tax reports included|Great customer service|Instant funding
Cons: No phone support on weekends
Where do I even begin with fidelitycapitals? for close to eighteen months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Market news feed|Segregated accounts|Risk management tools|Demo account available
Cons: Would like more payment methods
I have been trying to close my account with fidelitycapitals for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Multi-device support|Personal attention|Fast deposits
Cons: No live chat on mobile
The onboarding at fidelitycapitals was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Automated trading options|Educational resources
Cons: Limited cryptocurrency options
Opened my account with fidelitycapitals from a review site like this one and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: API access|Real-time alerts|Tax reports included|Intuitive for beginners
Cons: Alert system is basic|Slow to add new assets
fidelitycapitals has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Intuitive for beginners|Quick verification|Social trading features|Good analytical tools
Cons: Slow to add new assets
fidelitycapitals had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Easy to use platform|Quick verification
Cons: No live chat on mobile|Would like more payment methods
I invested $15,000 with fidelitycapitals after seeing their professional-looking website. At first, everything seemed fine - they showed me impressive returns on my dashboard. But when I tried to withdraw, they kept making excuses. First it was "processing time," then "verification needed," then "you need to pay a tax fee first." I never got my money back. I have since reported them to Swiss Financial Market Supervisory Authority.
Cons: Lost entire investment|Reported to authorities|Unresponsive
fidelitycapitals locked my account without warning and demanded documents I had already submitted. for about ten months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Low minimum deposit|Easy to use platform
Cons: Onboarding videos are outdated|Some tools only available on higher tiers