fidelitycapitals has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. fidelitycapitals said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Intuitive for beginners|Risk management tools|Good analytical tools|Instant funding
Cons: Wait times can be long during peak hours|Minimum deposit could be lower
Do not use fidelitycapitals for anything serious. I used them for about eight months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Automated trading options|Comprehensive tools|Economic calendar|Clean UI
Cons: Nothing significant|No integrated tax optimization
My card was charged twice by fidelitycapitals on the same day. I had to dispute it with my bank. fidelitycapitals then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Excellent charting|Good analytical tools|Tax reports included|Multiple order types
Cons: Limited social trading features
I joined fidelitycapitals after comparing multiple platforms and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Smooth onboarding|Fast support response
Cons: Withdrawal takes 1-2 business days
I wanted to transfer my portfolio from another broker to fidelitycapitals. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Detailed reporting|Segregated accounts|Dividend tracking
Cons: No phone support on weekends
I opened an account with fidelitycapitals for a few weeks now ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Comprehensive tools|Excellent charting|Great customer service
Cons: Alert system is basic|Slow to add new assets
The mobile app from fidelitycapitals is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Automated trading options|Risk management tools|Comprehensive tools
Cons: Minimum deposit could be lower
fidelitycapitals offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Multi-currency support|Instant funding|Regular updates
Cons: Alert system is basic|No live chat on mobile
My withdrawal from fidelitycapitals was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for roughly four months of being strung along.
Pros: Personal attention|Educational resources|Fast support response|Dedicated account manager
Cons: Could offer more webinars
I lost a significant amount because fidelitycapitals did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Social trading features|Fast execution|Reliable uptime
Cons: Email notifications too frequent