Exchantra / exchantra.com has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I trusted Exchantra / exchantra.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Instant funding|Great customer service
Cons: Slow to add new assets|Withdrawal takes 1-2 business days
I requested my data from Exchantra / exchantra.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Instant funding|Economic calendar
Cons: Alert system is basic
Where do I even begin with Exchantra / exchantra.com? since I opened my account last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Comprehensive tools|Social trading features|Multi-device support
Cons: Would like more payment methods|Could offer more webinars
Exchantra / exchantra.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Economic calendar|Detailed reporting|Fast deposits
Cons: Desktop app not available on Linux|Search feature is basic
After spending since I retired last year trying to make Exchantra / exchantra.com work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Excellent charting|No hidden fees|Copy trading available|Full transparency
Cons: No live chat on mobile|Desktop app not available on Linux
Customer support at Exchantra / exchantra.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Dividend tracking|Portfolio tracking tools|Educational resources|Multi-currency support
Cons: Desktop app not available on Linux|No live chat on mobile
What really bothers me about Exchantra / exchantra.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a forum discussion and I fell for the polished exterior. Never again.
Pros: Two-factor authentication|Clean UI|Regular updates
Cons: Withdrawal takes 1-2 business days
I was about to invest with Exchantra / exchantra.com but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Swiss Financial Market Supervisory Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Unauthorized firm|Found in IOSCO warnings database
The platform at Exchantra / exchantra.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since early this year of dealing with this, I have had enough.
Pros: Helpful community forum|Dedicated account manager
Cons: No phone support on weekends|Limited ETF selection
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Exchantra / exchantra.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Dedicated account manager|Customizable dashboard|High security standards|Copy trading available
Cons: Charting tools need more indicators