Ex-Mine (ex-mine.org) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 61480028662
Addresses: 1 Roadhouse Wynd Sydenham VIC 3037 Australia This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: ex-mine.org.
My withdrawal request from Ex-Mine (ex-mine.org) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Economic calendar|Two-factor authentication|Transparent fees|Educational resources
Cons: Email notifications too frequent
I closed a profitable position at Ex-Mine (ex-mine.org) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Detailed reporting|Multi-currency support|Good mobile app
Cons: Mobile app could be improved|Cannot customize dashboard fully
After for a few weeks now with Ex-Mine (ex-mine.org), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Dedicated account manager|Easy to use platform
Cons: None so far
Do not believe the bonus offer from Ex-Mine (ex-mine.org). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through a forum discussion and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Intuitive for beginners|Quick verification
Cons: Email notifications too frequent|Research section could be deeper
The platform at Ex-Mine (ex-mine.org) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for the past six months of dealing with this, I have had enough.
Pros: Two-factor authentication|Low minimum deposit
Cons: Limited ETF selection|Research section could be deeper
KYC with Ex-Mine (ex-mine.org) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Fast deposits|Clean UI|Great customer service
Cons: Slow to add new assets
Ex-Mine (ex-mine.org) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Low minimum deposit|Multiple order types
Cons: Search feature is basic|No phone support on weekends
What really bothers me about Ex-Mine (ex-mine.org) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a podcast recommendation and I fell for the polished exterior. Never again.
Pros: High security standards|Transparent fees|Portfolio tracking tools
Cons: Alert system is basic|Wait times can be long during peak hours
The mobile app from Ex-Mine (ex-mine.org) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Market news feed|Low minimum deposit
Cons: Wish they had more educational resources
I had a dispute with Ex-Mine (ex-mine.org) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Wide product range|Reliable uptime
Cons: Limited demo account features