ESI Group Limited has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +852 8193 0752
Addresses: Landmark North 39 Lung Sum Avenue Sheung Shui Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.esigl.com.
I found ESI Group Limited while looking for alternatives to my previous provider and the initial impression was positive. But for over three years later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Fast deposits|Easy withdrawals
Cons: Slow to add new assets
I experienced a security concern with my ESI Group Limited account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Two-factor authentication|Dedicated account manager
Cons: Minimum deposit could be lower
I closed a profitable position at ESI Group Limited and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Copy trading available|Good analytical tools|Multi-currency support|Responsive team
Cons: Research section could be deeper
ESI Group Limited has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Fast support response|High security standards|API access|Transparent fees
Cons: Currency conversion fee exists|Wait times can be long during peak hours
I had a dispute with ESI Group Limited and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Full transparency|Easy withdrawals
Cons: Wish they had more educational resources