Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Note: Enigma GRC Limited trading as Income Class and incomeclass.net is not connected and should not be confused with the legitimate AFSL holder and Australian firm Global Prime Pty Limited (AFSL No.: 385620)
Phones: +612 8416 8022
Addresses: 71-75 Shelton Street Covent Garden London WC2H 9... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: incomeclass.net.
Customer support at Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Regular platform improvements|Good mobile app|Demo account available
Cons: Help articles are sometimes vague
I signed up with Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) after comparing multiple platforms and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: High security standards|Regular updates|Easy to use platform
Cons: Email notifications too frequent
Do not be fooled by the professional-looking website. Behind the scenes, Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) is disorganized and incompetent. I found them after attending a webinar they hosted and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Intuitive for beginners|Tax reports included
Cons: Wish they had more educational resources|Live chat only during business hours
I wanted to transfer my portfolio from another broker to Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multiple order types|Dividend tracking
Cons: Help articles are sometimes vague|No dark mode on mobile
The onboarding at Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Multiple order types|No hidden fees|Competitive fees
Cons: Limited cryptocurrency options|Search feature is basic
Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Copy trading available|Professional team|Helpful community forum
Cons: Limited ETF selection
Do not use Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) for anything serious. I used them for a few weeks now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Demo account available|Good analytical tools|Detailed reporting|Transparent fees
Cons: Minor UI glitches occasionally
The platform itself is okay, but the customer service at Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Regular platform improvements|Customizable dashboard|Transparent fees|Dividend tracking
Cons: Withdrawal takes 1-2 business days|Live chat only during business hours
KYC with Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Detailed reporting|Multi-currency support|Multi-device support|Quick verification
Cons: Search feature is basic
My card was charged twice by Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) on the same day. I had to dispute it with my bank. Enigma GRC Limited (trading as Income Class True Capital Pro and Profitix) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Fast support response|No hidden fees|Market news feed|Smooth onboarding
Cons: Limited cryptocurrency options|No fractional shares