Energy Group International has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 1 242 225 4762, fax 1 242 225 4256
Addresses: 16 Hibiscus Way Cable Beach PO Box CB13737 New Providence The Bahamas This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.energygroupinternational.biz.
I requested my data from Energy Group International under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Transparent fees|Real-time alerts
Cons: Some tools only available on higher tiers
The spread at Energy Group International is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after reading several online reviews and initially thought the platform was good - until I started trading seriously.
Pros: Social trading features|Clear documentation|Intuitive for beginners|Great customer service
Cons: Inactivity fee applies after 12 months
If you are reading this considering Energy Group International - run. I wish I had read more negative reviews after doing extensive research. I thought the positive ones were real. Maybe some are. My experience over for nearly two years has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Fast deposits|Two-factor authentication|Personal attention
Cons: Currency conversion fee exists
I opened an account with Energy Group International for about five months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Multi-device support|Real-time alerts|Educational resources
Cons: Inactivity fee applies after 12 months
I wanted to transfer my portfolio from another broker to Energy Group International. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Automated trading options|Transparent fees|Detailed reporting
Cons: Minimum deposit could be lower
I closed a profitable position at Energy Group International and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Educational resources|Excellent charting|Regular platform improvements|Regular updates
Cons: Research section could be deeper|Help articles are sometimes vague
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Energy Group International said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Easy withdrawals|Demo account available
Cons: No integrated tax optimization|Alert system is basic
Energy Group International has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Fast deposits|Real-time alerts|Clear documentation|Responsive team
Cons: Live chat only during business hours
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Energy Group International recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Fast deposits|Instant funding
Cons: Limited ETF selection
My withdrawal from Energy Group International was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. since last summer of being strung along.
Pros: Good mobile app|API access
Cons: Wish they had more educational resources|Help articles are sometimes vague