Empire Capital Partners has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Note: this company is not connected to and should not be confused with the registered Australian company Empire Capital Partners Pty Ltd ACN 159 992 328 Unit 8 448 Roberts Road Subiaco WA 6008 AFS Representative Number 1268142
Phones: +44 20 3769 2635, +1 646 727 4478
Addresses: Connectic... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.empire-capital-partners.com.
I found Empire Capital Partners after doing extensive research and the initial impression was positive. But for about three months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: No hidden fees|Comprehensive tools|Good analytical tools|Regular updates
Cons: Spreads widen during volatile periods|Limited social trading features
Empire Capital Partners has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Full transparency|Great customer service|Stable platform|Wide product range
Cons: Minor UI glitches occasionally|No live chat on mobile
I have been trying to close my account with Empire Capital Partners for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Smooth onboarding|API access
Cons: Mobile app could be improved|Limited demo account features
Do not believe the bonus offer from Empire Capital Partners. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after reading several online reviews and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Helpful community forum|Personal attention|Good analytical tools
Cons: Would like more payment methods
After since I opened my account last year with Empire Capital Partners I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Regular updates|Good analytical tools|Risk management tools
Cons: Search feature is basic
Do not use Empire Capital Partners for anything serious. I used them for about five months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Customizable dashboard|Wide product range|Competitive fees|Detailed reporting
Cons: No crypto staking|Withdrawal takes 1-2 business days
KYC with Empire Capital Partners is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Segregated accounts|Multi-device support|Risk management tools|Tax reports included
Cons: Website design could be more modern
The hidden fees at Empire Capital Partners are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Educational resources|Risk management tools|Intuitive for beginners
Cons: Nothing significant
I had high hopes for Empire Capital Partners while looking for alternatives to my previous provider, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Social trading features|Copy trading available
Cons: No phone support on weekends|Account statements could be more detailed
Customer support at Empire Capital Partners seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Great customer service|Clean UI|Low minimum deposit|Good analytical tools
Cons: Spreads widen during volatile periods|Inactivity fee applies after 12 months