Emerald Invests (emeralds-invests.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: Calamvale, 4116 Queensland, Australia This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: emeralds-invests.com.
I lost a significant amount because Emerald Invests (emeralds-invests.com) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Clear documentation|Multi-device support
Cons: Minimum deposit could be lower|Onboarding videos are outdated
I found Emerald Invests (emeralds-invests.com) based on a colleague's recommendation and the initial impression was positive. But for about five months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Regular updates|Low minimum deposit|Multi-device support|No hidden fees
Cons: No crypto staking
I experienced a security concern with my Emerald Invests (emeralds-invests.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Easy to use platform|Automated trading options
Cons: No phone support on weekends|Search feature is basic
The reporting at Emerald Invests (emeralds-invests.com) is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Professional team|Clear documentation
Cons: Wait times can be long during peak hours
My withdrawal request from Emerald Invests (emeralds-invests.com) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Regular platform improvements|Excellent charting
Cons: Mobile app could be improved|Limited social trading features
Emerald Invests (emeralds-invests.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Excellent charting|Quick verification|Clean UI
Cons: Would like more payment methods|Limited demo account features
I wanted to transfer my portfolio from another broker to Emerald Invests (emeralds-invests.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Clear documentation|Quick verification
Cons: Could offer more webinars
I have been trying to close my account with Emerald Invests (emeralds-invests.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Fast support response|Multiple order types|Dividend tracking|Detailed reporting
Cons: No live chat on mobile|Withdrawal takes 1-2 business days
The platform at Emerald Invests (emeralds-invests.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for close to eighteen months of dealing with this, I have had enough.
Pros: Easy withdrawals|Copy trading available|Fast execution|Customizable dashboard
Cons: Currency conversion fee exists