[email protected] has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: my.forms.app.
[email protected] has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Risk management tools|Educational resources|No hidden fees
Cons: Live chat only during business hours|Desktop app not available on Linux
I referred a friend to [email protected] based on a colleague's recommendation. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Fast support response|Multi-currency support|Intuitive for beginners
Cons: Inactivity fee applies after 12 months
I experienced a security concern with my [email protected] account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Good mobile app|Instant funding|Fast execution
Cons: Charting tools need more indicators
I had a dispute with [email protected] and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Clean UI|Fast execution|Intuitive for beginners|Market news feed
Cons: Some tools only available on higher tiers
The onboarding at [email protected] was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Good mobile app|Transparent fees|API access|Market news feed
Cons: Limited demo account features
Do not believe the bonus offer from [email protected]. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after a friend recommended them and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Great customer service|Excellent charting
Cons: No integrated tax optimization|Account statements could be more detailed
Do not be fooled by the professional-looking website. Behind the scenes, [email protected] is disorganized and incompetent. I found them after doing extensive research and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: High security standards|Social trading features|Personal attention|Dedicated account manager
Cons: Slow to add new assets
The only good thing about [email protected] is that they remind you why regulation matters. I found them after seeing their ad online. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Fast deposits|Tax reports included
Cons: Alert system is basic
The platform itself is okay, but the customer service at [email protected] is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Professional team|Wide product range|Reliable uptime|Low minimum deposit
Cons: Research section could be deeper