DXI has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I had a dispute with DXI and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Reliable uptime|Customizable dashboard|Portfolio tracking tools
Cons: No dark mode on mobile
Tried to withdraw my funds from DXI and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: No regulatory oversight|Money disappeared|Fake testimonials
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. DXI recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Stable platform|Good mobile app|Easy withdrawals
Cons: Live chat only during business hours
I requested my data from DXI under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Intuitive for beginners|Excellent charting|Two-factor authentication|Easy to use platform
Cons: Minimum deposit could be lower
DXI had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Low minimum deposit|Segregated accounts|Copy trading available
Cons: Spreads widen during volatile periods|Mobile app could be improved
Where do I even begin with DXI? for the past year and a half of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Good analytical tools|Portfolio tracking tools|Educational resources
Cons: Wait times can be long during peak hours
I found DXI after my brother mentioned them and the initial impression was positive. But for about ten months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Fast execution|Stable platform|Excellent charting|Comprehensive tools
Cons: Cannot customize dashboard fully
After for just over a year with DXI I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Personal attention|Great customer service|Reliable uptime
Cons: Onboarding videos are outdated
Do not use DXI for anything serious. I used them for about three months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Automated trading options|Comprehensive tools
Cons: Minimum deposit could be lower|Website design could be more modern
KYC with DXI is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Tax reports included|Easy to use platform|High security standards
Cons: Nothing significant|Minimum deposit could be lower