Direct Line

Paid premiums to Direct Line for years without any issues. When I finally needed to make a legitimate claim, they found every possible reason to reduce the payout. The process took three months, involved multiple assessors, and the final settlement was far less than the replacement value. Very disappointing.

I never thought I'd be enthusiastic about an insurance company but Direct Line exceeded all expectations. When I needed to make a claim after a burglary, the process was smooth, the assessor was fair, and the payout was processed within 10 days. Communication throughout was excellent. That's exactly what you pay insurance for.

Insured with Direct Line for five years across motor and home policies. Premiums have been reasonable, and the one claim I made was handled professionally. The online quote system is straightforward and the documentation is clear. Auto-renewal means I never worry about gaps in coverage.

I have my home, car, and life insurance all with Direct Line. Multi-policy discounts are generous, and the online management portal makes it easy to view and update all policies. When I needed to adjust my coverage, the process was seamless. Renewal quotes have been competitive year after year.

My initial quote from Direct Line was very competitive. However, the renewal price was 30% higher with no claims made. Had to phone and negotiate to get a reasonable price. The policy itself is fine but the practice of inflating renewal prices is frustrating and feels dishonest.

I compared dozens of quotes and Direct Line offered the best balance of coverage and price. The policy wording is clear about what's included and excluded, which I appreciate. Haven't had to claim yet but the reviews from others who have give me confidence. Easy to recommend.