Direct Generations

The mobile app from Direct Generations is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.

The so-called education at Direct Generations is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for about five months thinking they would help me learn.

Direct Generations seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.

Direct Generations offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.

I had a dispute with Direct Generations and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

I wanted to transfer my portfolio from another broker to Direct Generations. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.

After for over three years with Direct Generations I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Direct Generations recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.

I gave Direct Generations a fair chance. After since I retired last year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.

Direct Generations locked my account without warning and demanded documents I had already submitted. for roughly four months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.