Digital Massets LTD has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I had high hopes for Digital Massets LTD from a review site like this one, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Stable platform|Good analytical tools
Cons: Desktop app not available on Linux|Nothing significant
The platform at Digital Massets LTD is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since I retired last year of dealing with this, I have had enough.
Pros: Professional team|Customizable dashboard|No hidden fees|Fast execution
Cons: Mobile app could be improved|Spreads widen during volatile periods
KYC with Digital Massets LTD is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Tax reports included|Reliable uptime|Customizable dashboard
Cons: No crypto staking|Charting tools need more indicators
Digital Massets LTD has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Stable platform|Regular updates|High security standards
Cons: Desktop app not available on Linux|No dark mode on mobile
I am in a dispute with Digital Massets LTD over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Demo account available|Instant funding
Cons: None so far
The so-called education at Digital Massets LTD is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for a couple of months now thinking they would help me learn.
Pros: Dividend tracking|Easy to use platform|Good analytical tools|Economic calendar
Cons: Minor UI glitches occasionally|Spreads widen during volatile periods
Do not be fooled by the professional-looking website. Behind the scenes, Digital Massets LTD is disorganized and incompetent. I found them through a podcast recommendation and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Real-time alerts|Educational resources
Cons: Account statements could be more detailed
The spread at Digital Massets LTD is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through a financial advisor and initially thought the platform was good - until I started trading seriously.
Pros: High security standards|Multiple order types|Personal attention
Cons: Research section could be deeper|Some tools only available on higher tiers
Digital Massets LTD advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Portfolio tracking tools|Customizable dashboard|Multi-currency support|Multi-device support
Cons: Account statements could be more detailed|Withdrawal takes 1-2 business days
I wanted to transfer my portfolio from another broker to Digital Massets LTD. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Two-factor authentication|Regular updates|Detailed reporting
Cons: Limited ETF selection