Digital Gold Exchange has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +442033184033
Addresses: Badenerstrasse 549 8048 Zurich Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: digitalgoldxchange.com.
I have been trying to close my account with Digital Gold Exchange for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Fast support response|Multi-currency support|Competitive fees
Cons: Charting tools need more indicators
I opened an account with Digital Gold Exchange for the past year and a half ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Low minimum deposit|Demo account available
Cons: No phone support on weekends|Limited social trading features
KYC with Digital Gold Exchange is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Good analytical tools|Regular platform improvements|Detailed reporting|Customizable dashboard
Cons: Desktop app not available on Linux
The onboarding at Digital Gold Exchange was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Transparent fees|Segregated accounts
Cons: Limited cryptocurrency options
Customer support at Digital Gold Exchange seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Easy to use platform|API access|Portfolio tracking tools
Cons: Limited demo account features|No dark mode on mobile