Digital Gold Exchange has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +442033184033
Addresses: Badenerstrasse 549 8048 Zurich Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: digitalgoldxchange.com.
Digital Gold Exchange has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Tax reports included|Great customer service|Regular updates
Cons: Account statements could be more detailed
My withdrawal request from Digital Gold Exchange has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Great customer service|Personal attention
Cons: Help articles are sometimes vague
After since I opened my account last year with Digital Gold Exchange, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Risk management tools|Social trading features|Easy to use platform|Professional team
Cons: Would like more payment methods|Desktop app not available on Linux
What really bothers me about Digital Gold Exchange is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after attending a webinar they hosted and I fell for the polished exterior. Never again.
Pros: Tax reports included|Risk management tools|High security standards
Cons: No integrated tax optimization
My card was charged twice by Digital Gold Exchange on the same day. I had to dispute it with my bank. Digital Gold Exchange then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Low minimum deposit|Fast support response
Cons: No phone support on weekends
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Digital Gold Exchange recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: High security standards|Smooth onboarding
Cons: Withdrawal takes 1-2 business days|Live chat only during business hours
Digital Gold Exchange locked my account without warning and demanded documents I had already submitted. for about ten months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Dedicated account manager|Regular platform improvements
Cons: No fractional shares
Digital Gold Exchange changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Wide product range|Customizable dashboard|Instant funding|Competitive fees
Cons: Spreads widen during volatile periods
Digital Gold Exchange advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Smooth onboarding|Regular updates
Cons: No dark mode on mobile
The spread at Digital Gold Exchange is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through my accountant's suggestion and initially thought the platform was good - until I started trading seriously.
Pros: Customizable dashboard|Multi-device support
Cons: No fractional shares|Nothing significant