Digital Asset Trades (digitalassettraders.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: digitalassettraders.com.
The so-called education at Digital Asset Trades (digitalassettraders.com) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for over a year thinking they would help me learn.
Pros: Smooth onboarding|Personal attention|High security standards|API access
Cons: Could offer more webinars|Desktop app not available on Linux
The mobile app from Digital Asset Trades (digitalassettraders.com) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Real-time alerts|Fast deposits|Fast execution|Reliable uptime
Cons: Website design could be more modern
I closed a profitable position at Digital Asset Trades (digitalassettraders.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Responsive team|Helpful community forum|Good mobile app|Multiple order types
Cons: Would like more payment methods
I trusted Digital Asset Trades (digitalassettraders.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Good mobile app|Customizable dashboard
Cons: No phone support on weekends|Wait times can be long during peak hours
Digital Asset Trades (digitalassettraders.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multi-currency support|Full transparency|Clear documentation
Cons: Help articles are sometimes vague|Onboarding videos are outdated
The platform itself is okay, but the customer service at Digital Asset Trades (digitalassettraders.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Clear documentation|Personal attention
Cons: Email notifications too frequent|Some tools only available on higher tiers
I wanted to transfer my portfolio from another broker to Digital Asset Trades (digitalassettraders.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Dedicated account manager|Portfolio tracking tools|Dividend tracking
Cons: Some tools only available on higher tiers
The onboarding at Digital Asset Trades (digitalassettraders.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: No hidden fees|Market news feed|Regular platform improvements|Reliable uptime
Cons: Onboarding videos are outdated|Live chat only during business hours
I experienced a security concern with my Digital Asset Trades (digitalassettraders.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Real-time alerts|Tax reports included
Cons: Some tools only available on higher tiers|Account statements could be more detailed
My card was charged twice by Digital Asset Trades (digitalassettraders.com) on the same day. I had to dispute it with my bank. Digital Asset Trades (digitalassettraders.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Tax reports included|Copy trading available|No hidden fees|API access
Cons: Research section could be deeper|Limited social trading features