Diamond Trade (diamondsplatform.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: Zamzam Tower NYC New York This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: diamondsplatform.com.
I had a dispute with Diamond Trade (diamondsplatform.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Personal attention|Regular platform improvements|Social trading features|Market news feed
Cons: Desktop app not available on Linux
I lost a significant amount because Diamond Trade (diamondsplatform.com) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Two-factor authentication|Instant funding|Economic calendar
Cons: Live chat only during business hours
Opened my account with Diamond Trade (diamondsplatform.com) after attending a webinar they hosted and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Multi-currency support|Great customer service
Cons: Inactivity fee applies after 12 months
The mobile app from Diamond Trade (diamondsplatform.com) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Competitive fees|Dividend tracking|Great customer service
Cons: Search feature is basic|Could offer more webinars
Diamond Trade (diamondsplatform.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Segregated accounts|Personal attention|Easy to use platform|Wide product range
Cons: Desktop app not available on Linux|Minimum deposit could be lower