Diamond Chance FX has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
The platform itself is okay, but the customer service at Diamond Chance FX is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Competitive fees|Great customer service|High security standards
Cons: Wait times can be long during peak hours|Limited cryptocurrency options
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Diamond Chance FX said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Multi-currency support|Low minimum deposit|Detailed reporting
Cons: No phone support on weekends|Onboarding videos are outdated
I want to warn everyone about Diamond Chance FX. They have been flagged by Financial Conduct Authority as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.
Cons: Withdrawal fees demanded|Communication cut off|Not authorized
Customer support at Diamond Chance FX seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Two-factor authentication|Market news feed|Clean UI|Personal attention
Cons: Withdrawal takes 1-2 business days
I was about to invest with Diamond Chance FX but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Conduct Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Pros: Website looks legitimate on the surface
Cons: Not registered with regulators|Unrealistic promises
I requested my data from Diamond Chance FX under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Multiple order types|Comprehensive tools|Easy to use platform|Dividend tracking
Cons: No integrated tax optimization
My withdrawal request from Diamond Chance FX has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Transparent fees|Detailed reporting|Educational resources
Cons: No integrated tax optimization
I opened an account with Diamond Chance FX for a couple of months now ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Intuitive for beginners|Fast deposits|Wide product range
Cons: Mobile app could be improved
I am in a dispute with Diamond Chance FX over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Two-factor authentication|Regular updates|Transparent fees
Cons: Withdrawal takes 1-2 business days
I wanted to transfer my portfolio from another broker to Diamond Chance FX. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Fast deposits|Great customer service|Clear documentation
Cons: Limited demo account features|Slow to add new assets