Dex (dex-defigroup.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: dex-defigroup.com.
I am in a dispute with Dex (dex-defigroup.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Smooth onboarding|Dedicated account manager
Cons: Alert system is basic|Nothing significant
Dex (dex-defigroup.com) locked my account without warning and demanded documents I had already submitted. since the beginning of the year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: API access|Regular platform improvements|Low minimum deposit
Cons: Withdrawal takes 1-2 business days|Would like more payment methods
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Dex (dex-defigroup.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: No hidden fees|Dividend tracking|Stable platform
Cons: No dark mode on mobile
The so-called education at Dex (dex-defigroup.com) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for roughly four months thinking they would help me learn.
Pros: Market news feed|Helpful community forum|Copy trading available|Clear documentation
Cons: Charting tools need more indicators|No crypto staking
Dex (dex-defigroup.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Great customer service|Personal attention|Professional team
Cons: Email notifications too frequent|No integrated tax optimization
Dex (dex-defigroup.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Regular platform improvements|Regular updates|Customizable dashboard|Multi-device support
Cons: Onboarding videos are outdated
The spread at Dex (dex-defigroup.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them based on a colleague's recommendation and initially thought the platform was good - until I started trading seriously.
Pros: Portfolio tracking tools|Copy trading available
Cons: Minor UI glitches occasionally|Mobile app could be improved
I requested my data from Dex (dex-defigroup.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Multi-currency support|Risk management tools|Copy trading available
Cons: No phone support on weekends|Help articles are sometimes vague