DES Options has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 81 6 4560 4004, fax 81 6 6537 1712
Addresses: AIG Umeda Building 1-27 Chayamachi Kita-ku Ohsaka-shi OSAKA 530-0013 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.desoptions.com.
I had a dispute with DES Options and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Smooth onboarding|Transparent fees
Cons: Onboarding videos are outdated
DES Options seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Smooth onboarding|Dedicated account manager|Regular updates
Cons: Wish they had more educational resources
I found DES Options when my bank disappointed me and I searched for alternatives and the initial impression was positive. But for about eight months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Risk management tools|Good analytical tools
Cons: Limited social trading features
Where do I even begin with DES Options? since last summer of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Helpful community forum|Customizable dashboard|Copy trading available|Dedicated account manager
Cons: Wish they had more educational resources
The platform at DES Options is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since I retired last year of dealing with this, I have had enough.
Pros: Responsive team|Good analytical tools
Cons: Limited demo account features
I am in a dispute with DES Options over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Low minimum deposit|Dividend tracking
Cons: No live chat on mobile
The mobile app from DES Options is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Customizable dashboard|Quick verification|Good mobile app
Cons: Limited social trading features
The hidden fees at DES Options are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Reliable uptime|Multi-device support|Low minimum deposit|Two-factor authentication
Cons: Mobile app could be improved|Would like more payment methods
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. DES Options said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Quick verification|Two-factor authentication|Great customer service
Cons: Website design could be more modern|Live chat only during business hours
I requested my data from DES Options under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Dividend tracking|Portfolio tracking tools|Clean UI|Two-factor authentication
Cons: Limited cryptocurrency options|Website design could be more modern