CTX Prime (ctxprime.com) has been flagged by ASIC (Australia) for "Unlicensed". Search IC001 for other entities related to this alert. Link to warning from overseas regulators: CNMV https://www.cnmv.es/webservices/verdocumento/ver?e=Os7kfvgyyZL9VFAetymQbZqsmhmHlGKVzGKYDPXP7jQPj57IXgF7VdIcuAns0KKL, NZ FMA https://www.fma.govt.nz/library/warnings-and-alerts/ctx-prime/
Phones:... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: ctxprime.com.
The onboarding at CTX Prime (ctxprime.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Easy to use platform|No hidden fees|Good analytical tools|Good mobile app
Cons: Search feature is basic
CTX Prime (ctxprime.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Quick verification|Professional team|API access
Cons: No live chat on mobile
CTX Prime (ctxprime.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Excellent charting|Comprehensive tools|Multiple order types|Customizable dashboard
Cons: No fractional shares
I joined CTX Prime (ctxprime.com) after seeing their ad online and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Segregated accounts|Fast support response|Instant funding|Automated trading options
Cons: Mobile app could be improved
CTX Prime (ctxprime.com) locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Low minimum deposit|Fast support response|Market news feed
Cons: Limited cryptocurrency options|No live chat on mobile
The reporting at CTX Prime (ctxprime.com) is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Reliable uptime|Real-time alerts|Detailed reporting
Cons: Desktop app not available on Linux
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. CTX Prime (ctxprime.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Clean UI|High security standards|Dedicated account manager|Multi-currency support
Cons: Cannot customize dashboard fully
I closed a profitable position at CTX Prime (ctxprime.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Multi-currency support|Instant funding|Social trading features|Comprehensive tools
Cons: Limited ETF selection
After for over three years with CTX Prime (ctxprime.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Multiple order types|Stable platform|Excellent charting
Cons: No crypto staking