Crypts-Express.com has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". Firm states on website they are registered with The FCA when not - Breach of s24 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.crypts-express.com.
I found Crypts-Express.com through word of mouth in my investment club and the initial impression was positive. But for about three months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Intuitive for beginners|Fast support response|Clear documentation
Cons: Slow to add new assets
The onboarding at Crypts-Express.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Regular updates|Detailed reporting|Intuitive for beginners
Cons: Slow to add new assets
I trusted Crypts-Express.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Responsive team|Automated trading options|Stable platform
Cons: Limited ETF selection|No live chat on mobile
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Crypts-Express.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Dividend tracking|Good analytical tools|Multiple order types
Cons: Search feature is basic
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Crypts-Express.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Great customer service|Easy withdrawals|Excellent charting
Cons: Could offer more webinars
KYC with Crypts-Express.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Low minimum deposit|Risk management tools
Cons: Onboarding videos are outdated|Wish they had more educational resources
Crypts-Express.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multi-device support|Excellent charting|Dividend tracking
Cons: Currency conversion fee exists|None so far
The spread at Crypts-Express.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after a friend recommended them and initially thought the platform was good - until I started trading seriously.
Pros: Portfolio tracking tools|Two-factor authentication|Responsive team|Reliable uptime
Cons: Help articles are sometimes vague
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that Crypts-Express.com has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Cons: Flagged by Financial Conduct Authority|Cannot verify credentials
The hidden fees at Crypts-Express.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Market news feed|High security standards|Portfolio tracking tools
Cons: Help articles are sometimes vague