Cryptex (cryptex.to) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: cryptex.to.
Cryptex (cryptex.to) offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Good mobile app|Clean UI
Cons: Withdrawal takes 1-2 business days|Research section could be deeper
Do not be fooled by the professional-looking website. Behind the scenes, Cryptex (cryptex.to) is disorganized and incompetent. I found them after a family member had a good experience and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Good analytical tools|Wide product range
Cons: Help articles are sometimes vague|Some tools only available on higher tiers
What really bothers me about Cryptex (cryptex.to) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them based on a colleague's recommendation and I fell for the polished exterior. Never again.
Pros: Wide product range|Multiple order types
Cons: Withdrawal takes 1-2 business days|No live chat on mobile
If you are reading this considering Cryptex (cryptex.to) - run. I wish I had read more negative reviews through my accountant's suggestion. I thought the positive ones were real. Maybe some are. My experience over for about eight months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Intuitive for beginners|Segregated accounts
Cons: Cannot customize dashboard fully
Cryptex (cryptex.to) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Customizable dashboard|Excellent charting
Cons: Help articles are sometimes vague
Customer support at Cryptex (cryptex.to) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Helpful community forum|Real-time alerts
Cons: Charting tools need more indicators|None so far
I had high hopes for Cryptex (cryptex.to) through a podcast recommendation, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Economic calendar|Real-time alerts|Good mobile app|Low minimum deposit
Cons: Limited demo account features
I closed a profitable position at Cryptex (cryptex.to) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Clean UI|Excellent charting|Fast support response|Dedicated account manager
Cons: Research section could be deeper|Wish they had more educational resources