crptrade.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: crptrade.com.
After for close to eighteen months with crptrade.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Real-time alerts|Quick verification
Cons: Nothing significant|Wish they had more educational resources
I closed a profitable position at crptrade.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Real-time alerts|Responsive team|API access|Segregated accounts
Cons: Wish they had more educational resources|Charting tools need more indicators
After using crptrade.com since mid-2025, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Regular platform improvements|Responsive team
Cons: Could offer more webinars
crptrade.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Full transparency|Demo account available|Good analytical tools|Fast support response
Cons: Would like more payment methods
Do not use crptrade.com for anything serious. I used them for about three months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Responsive team|Wide product range
Cons: Charting tools need more indicators|Account statements could be more detailed
I had high hopes for crptrade.com after my brother mentioned them, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Competitive fees|Fast execution|Full transparency|Automated trading options
Cons: Limited ETF selection|No live chat on mobile
crptrade.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Transparent fees|Social trading features|Economic calendar|Two-factor authentication
Cons: Currency conversion fee exists|Nothing significant
Do not be fooled by the professional-looking website. Behind the scenes, crptrade.com is disorganized and incompetent. I found them after comparing multiple platforms and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Easy withdrawals|Responsive team|Helpful community forum|Two-factor authentication
Cons: Slow to add new assets
My card was charged twice by crptrade.com on the same day. I had to dispute it with my bank. crptrade.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Stable platform|Quick verification
Cons: No dark mode on mobile|Some tools only available on higher tiers
I trusted crptrade.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Clear documentation|No hidden fees|Detailed reporting|Professional team
Cons: Limited demo account features|Inactivity fee applies after 12 months