Cross Ocean Adviser has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Note: This entity is not connected or associated with authorised firm Cross Ocean Adviser LLP t/a Cross Ocean Partners of 11 Charles II Street London SW1Y 4QU and 4th Floor Reading Bridge House George Street Reading RG1 8LSwww.crossoceanpartners.comsee FCA UK - Unauthorised Firm Cross Ocean ... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.crossoceanadviser.com.
KYC with Cross Ocean Adviser is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Fast deposits|Easy withdrawals|Good mobile app|Customizable dashboard
Cons: Account statements could be more detailed
I requested my data from Cross Ocean Adviser under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Professional team|Copy trading available|Easy withdrawals
Cons: Spreads widen during volatile periods
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Cross Ocean Adviser recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Personal attention|Transparent fees|Market news feed|Intuitive for beginners
Cons: Cannot customize dashboard fully
I joined Cross Ocean Adviser through my accountant's suggestion and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Competitive fees|Tax reports included
Cons: Help articles are sometimes vague|No live chat on mobile
The hidden fees at Cross Ocean Adviser are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Customizable dashboard|Good analytical tools|Dividend tracking
Cons: Limited social trading features|Alert system is basic
Cross Ocean Adviser changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: No hidden fees|Personal attention|Good mobile app|High security standards
Cons: Could offer more webinars
Cross Ocean Adviser has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: No hidden fees|Demo account available|Automated trading options|Competitive fees
Cons: Some tools only available on higher tiers
After using Cross Ocean Adviser for close to eighteen months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Clean UI|Real-time alerts|Helpful community forum
Cons: Alert system is basic|Wish they had more educational resources
After for roughly four months with Cross Ocean Adviser I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Clean UI|Risk management tools|Regular platform improvements
Cons: Some tools only available on higher tiers|Minor UI glitches occasionally
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Cross Ocean Adviser said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Quick verification|Market news feed
Cons: Research section could be deeper|Would like more payment methods