Connected Pips has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: connectedpip.com.
KYC with Connected Pips is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Good mobile app|Clean UI
Cons: Desktop app not available on Linux
After doing some research AFTER the fact (I know, I should have done this first), I discovered that Connected Pips is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Pros: Initially responsive customer service
Cons: No regulatory oversight|Money disappeared|Fake testimonials
I was about to invest with Connected Pips but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Conduct Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Not registered with regulators|Unrealistic promises
The platform itself is okay, but the customer service at Connected Pips is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Portfolio tracking tools|Great customer service|Professional team
Cons: Desktop app not available on Linux
The only good thing about Connected Pips is that they remind you why regulation matters. I found them after a family member had a good experience. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Multi-currency support|Tax reports included|Clean UI
Cons: Some tools only available on higher tiers
I found Connected Pips based on a colleague's recommendation and the initial impression was positive. But for a few weeks now later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Economic calendar|No hidden fees|Low minimum deposit
Cons: No fractional shares
Connected Pips has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Easy to use platform|Fast support response
Cons: Nothing significant