Coinvace / coinvace.com has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I want to warn everyone about Coinvace / coinvace.com. They have been flagged by Financial Conduct Authority as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.
Pros: Initially responsive customer service
Cons: Lost entire investment|Reported to authorities|Unresponsive
I had high hopes for Coinvace / coinvace.com from a review site like this one, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Reliable uptime|Fast support response|Smooth onboarding|Portfolio tracking tools
Cons: Wish they had more educational resources|Live chat only during business hours
KYC with Coinvace / coinvace.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Risk management tools|Easy withdrawals|High security standards
Cons: Wish they had more educational resources
Coinvace / coinvace.com advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Educational resources|Personal attention|Segregated accounts
Cons: No crypto staking|Website design could be more modern
I had a dispute with Coinvace / coinvace.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast deposits|Competitive fees|Excellent charting|Smooth onboarding
Cons: Cannot customize dashboard fully
I was about to invest with Coinvace / coinvace.com but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Conduct Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
The platform itself is okay, but the customer service at Coinvace / coinvace.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Fast support response|Multiple order types|Full transparency
Cons: No dark mode on mobile
My withdrawal request from Coinvace / coinvace.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Easy to use platform|Reliable uptime|Regular platform improvements|Automated trading options
Cons: Limited social trading features
Coinvace / coinvace.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Transparent fees|Easy to use platform
Cons: None so far