CoinMate (trading.coinmate.ai) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: 35 Whitechapel High Street London E1 7QAE 1 7 Q A United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: trading.coinmate.ai.
Where do I even begin with CoinMate (trading.coinmate.ai)? since I opened my account last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: No hidden fees|Quick verification
Cons: Minor UI glitches occasionally
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. CoinMate (trading.coinmate.ai) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Competitive fees|Helpful community forum|Social trading features|Dedicated account manager
Cons: Desktop app not available on Linux
I am in a dispute with CoinMate (trading.coinmate.ai) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Regular platform improvements|Clear documentation
Cons: No phone support on weekends|Some tools only available on higher tiers
I closed a profitable position at CoinMate (trading.coinmate.ai) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Risk management tools|Segregated accounts|Social trading features|Great customer service
Cons: No dark mode on mobile
I experienced a security concern with my CoinMate (trading.coinmate.ai) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Copy trading available|Economic calendar|Segregated accounts
Cons: No phone support on weekends|None so far
CoinMate (trading.coinmate.ai) offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Portfolio tracking tools|Risk management tools
Cons: Would like more payment methods
I had a dispute with CoinMate (trading.coinmate.ai) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Economic calendar|Low minimum deposit|Transparent fees|Risk management tools
Cons: No phone support on weekends|Cannot customize dashboard fully
I opened an account with CoinMate (trading.coinmate.ai) for about ten months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Wide product range|Transparent fees|Smooth onboarding
Cons: No dark mode on mobile
I had high hopes for CoinMate (trading.coinmate.ai) based on a colleague's recommendation, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Clean UI|Portfolio tracking tools
Cons: Slow to add new assets|Desktop app not available on Linux
Opened my account with CoinMate (trading.coinmate.ai) after my brother mentioned them and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Intuitive for beginners|Regular platform improvements|Professional team
Cons: No live chat on mobile