CITIBANKWALLET has been flagged by Comisión para el Mercado Financiero (Financial Market Commission) for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
After doing some research AFTER the fact (I know, I should have done this first), I discovered that CITIBANKWALLET is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Cons: Lost entire investment|Reported to authorities|Unresponsive
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. CITIBANKWALLET said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: API access|Regular platform improvements
Cons: Slow to add new assets|No live chat on mobile
I found CITIBANKWALLET after a family member had a good experience and the initial impression was positive. But for about five months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Clear documentation|Instant funding
Cons: Onboarding videos are outdated|Mobile app could be improved
The spread at CITIBANKWALLET is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after attending a webinar they hosted and initially thought the platform was good - until I started trading seriously.
Pros: Personal attention|Wide product range
Cons: Could offer more webinars|Limited demo account features
The only good thing about CITIBANKWALLET is that they remind you why regulation matters. I found them through a forum discussion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Educational resources|Fast execution
Cons: Desktop app not available on Linux
Several red flags with CITIBANKWALLET: (1) They promise unrealistically high returns, (2) They're not registered with Comisión para el Mercado Financiero (Financial..., (3) Their contact information is vague, (4) They pressure you to deposit quickly. I recommend everyone do thorough due diligence before investing with any company.
Cons: Unauthorized firm|Found in IOSCO warnings database
After for the past six months with CITIBANKWALLET, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Educational resources|Customizable dashboard
Cons: None so far
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. CITIBANKWALLET recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Professional team|Comprehensive tools
Cons: Live chat only during business hours