cintra.group has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: cintra.group.
I requested my data from cintra.group under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Educational resources|Good analytical tools|Intuitive for beginners|Clear documentation
Cons: None so far|Spreads widen during volatile periods
Customer support at cintra.group seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Intuitive for beginners|Two-factor authentication|Segregated accounts|Helpful community forum
Cons: No live chat on mobile|Wish they had more educational resources
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. cintra.group recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Competitive fees|Fast support response|Easy withdrawals|Clear documentation
Cons: Wait times can be long during peak hours
The platform at cintra.group is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since last summer of dealing with this, I have had enough.
Pros: Comprehensive tools|Multi-device support|Market news feed
Cons: Limited demo account features|Spreads widen during volatile periods
cintra.group had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Dividend tracking|Demo account available|Copy trading available|Fast support response
Cons: Mobile app could be improved
If you are reading this considering cintra.group - run. I wish I had read more negative reviews through my accountant's suggestion. I thought the positive ones were real. Maybe some are. My experience over for the past year and a half has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Regular platform improvements|Economic calendar|Segregated accounts|Responsive team
Cons: Website design could be more modern|Limited cryptocurrency options
After for over three years with cintra.group I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Easy to use platform|Tax reports included
Cons: Desktop app not available on Linux|Slow to add new assets
The reporting at cintra.group is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Automated trading options|Portfolio tracking tools|Wide product range
Cons: Wait times can be long during peak hours|Wish they had more educational resources
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. cintra.group said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Dividend tracking|Economic calendar
Cons: Limited cryptocurrency options|Nothing significant
The hidden fees at cintra.group are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Automated trading options|No hidden fees
Cons: Limited demo account features