chasefirst.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: chasefirst.com.
Customer support at chasefirst.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Segregated accounts|Multiple order types|Fast execution
Cons: Minor UI glitches occasionally
chasefirst.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Wide product range|Intuitive for beginners
Cons: No dark mode on mobile
I gave chasefirst.com a fair chance. After for over three years of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Fast support response|Dedicated account manager|Market news feed|Educational resources
Cons: Live chat only during business hours
chasefirst.com locked my account without warning and demanded documents I had already submitted. since last summer later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Economic calendar|Comprehensive tools
Cons: Limited demo account features|None so far
I am in a dispute with chasefirst.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Good mobile app|High security standards|Wide product range
Cons: Email notifications too frequent|Slow to add new assets
I signed up with chasefirst.com through word of mouth in my investment club and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Professional team|Quick verification|Great customer service
Cons: Limited social trading features|No crypto staking
The so-called education at chasefirst.com is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for about five months thinking they would help me learn.
Pros: Intuitive for beginners|Market news feed|Two-factor authentication
Cons: Charting tools need more indicators
The spread at chasefirst.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after hearing about them at a conference and initially thought the platform was good - until I started trading seriously.
Pros: No hidden fees|Multiple order types|Comprehensive tools
Cons: Some tools only available on higher tiers|Help articles are sometimes vague
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. chasefirst.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Good mobile app|Clear documentation|Copy trading available|Reliable uptime
Cons: Withdrawal takes 1-2 business days
What really bothers me about chasefirst.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a podcast recommendation and I fell for the polished exterior. Never again.
Pros: Instant funding|Competitive fees|Fast execution
Cons: Slow to add new assets