ChaseFirst has been flagged by Commission de Surveillance du Secteur Financier for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
ChaseFirst has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Smooth onboarding|Educational resources|No hidden fees
Cons: Slow to add new assets
I trusted ChaseFirst with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Fast support response|Clean UI|Market news feed
Cons: Spreads widen during volatile periods|Nothing significant
I wanted to transfer my portfolio from another broker to ChaseFirst. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multi-currency support|Wide product range
Cons: Charting tools need more indicators
What really bothers me about ChaseFirst is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them from a review site like this one and I fell for the polished exterior. Never again.
Pros: Social trading features|Customizable dashboard
Cons: Withdrawal takes 1-2 business days
I was contacted by ChaseFirst through social media. They promised guaranteed returns of 20-30% monthly. Being naive, I invested. The "account manager" pressured me to invest more and more. When I finally tried to take profit, my account was frozen and they stopped responding. Classic Ponzi/advance fee fraud.
Cons: No regulatory oversight|Money disappeared|Fake testimonials
I lost a significant amount because ChaseFirst did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Regular platform improvements|Good mobile app|Wide product range|Stable platform
Cons: Email notifications too frequent
After seeing ads for ChaseFirst online, I investigated. The company is listed in the IOSCO I-SCAN warnings database and has been flagged by Commission de Surveillance du Secteur Financier. Their website looks professional but that means nothing - many scam operations invest heavily in appearance. Always check the regulatory warnings before investing.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
I experienced a security concern with my ChaseFirst account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Demo account available|Customizable dashboard|Market news feed|Educational resources
Cons: Spreads widen during volatile periods|Limited social trading features
My card was charged twice by ChaseFirst on the same day. I had to dispute it with my bank. ChaseFirst then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Multi-currency support|Good analytical tools
Cons: No live chat on mobile
I joined ChaseFirst through my accountant's suggestion and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Dedicated account manager|No hidden fees|Good mobile app|Social trading features
Cons: Help articles are sometimes vague|Mobile app could be improved